At SavaSana Aesthetics, we are committed to delivering safe, high-quality treatments in a professional and welcoming environment. To ensure the smooth running of the clinic and fairness to all clients, the following terms and conditions apply to bookings, cancellations, and our botulinum toxin policy.

• Changes to Bookings: Clients may change their appointment once if this is done at least 72 hours before the scheduled time. Any changes or cancellations after this period will result in the loss of deposit.
   
• Cancellation Fees:
   
  • Within 72 hours: 50 percent of the total booking cost will be charged
     
  • Within 48 hours: 75 percent of the total booking cost will be charged
     
  • Within 24 hours: 100 percent of the booking cost will be charged
     
  • No Shows: Full charge of the booking will be applied
     
• Payment Methods: Card details are stored securely and may be charged automatically in line with this policy.
   
• Deposit Requirement: All bookings require a non-refundable deposit to cover product costs. Deposits must be paid within 24 hours of booking, otherwise the appointment will be cancelled automatically.
   
• Safety Policy: For health and safety reasons, children under the age of 16 are not permitted at appointments.
   
• Appointment Preparation: Please arrive on time for your appointment. As there is no waiting area, we ask that you do not arrive early to avoid overlap with other clients.
   

• Treatment Dosage: Generous amounts of botulinum toxin are provided during treatments to minimise the likelihood of requiring a top-up.
   
• Top-Up Requests: Clients must notify us within 7–10 days of treatment if a top-up is required. Top-ups cannot be carried out after 2.5 weeks. A £25 fee will apply if a top-up is administered during this period.
   
• Two-Week Review: A complimentary 2-week review is included to assess your results and address any minor asymmetry. At this review, small adjustments (a few additional units) may be provided free of charge if clinically appropriate.
   

By booking an appointment, clients agree to these terms and conditions. These policies are designed to ensure fairness, uphold safety standards, and maintain the highest level of care for every client.

For any queries or to amend your booking, please contact us as soon as possible.

Thank you for choosing SavaSana Aesthetics.