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 Booking Terms Policy

Terms and Conditions for Bookings and Cancellations

At SavaSana Nurse-Led Aesthetics, we are committed to delivering safe, evidence-based treatments in a professional and welcoming environment. To ensure the smooth running of the clinic and fairness to all clients, the following terms and conditions apply to bookings, cancellations, and our botulinum toxin policy.

• A 50% deposit is required at the time of booking to secure your appointment.
• All deposits are non-refundable and contribute toward the cost of prescribed products and clinical preparation.
• I personally pay for each prescription and order medical-grade products using funds from previous treatments — cancellations directly affect the clinic’s ability to operate safely and sustainably.
• Deposits must be paid within 24 hours of booking, otherwise the appointment will be cancelled automatically.

• Clients may reschedule their appointment once only, provided that a minimum of 5 working days’ notice is given.
• Any further changes or reschedules will be treated as a cancellation and will incur the relevant charges.

• More than 5 working days’ notice: No further payment required (deposit remains non-refundable).
• Within 1 week (5 days): 50% of the treatment cost is payable (loss of deposit).
• Within 72 hours: Loss of deposit plus 50% of the total treatment cost.
• Within 48 hours: 75% of the total treatment cost payable.
• Within 24 hours or no-show: 100% of the total treatment cost will be charged to the card on file.

Payment details are stored securely and may be charged automatically in line with this policy.

• For health and safety reasons, children under 16 are not permitted at appointments.
• Please arrive on time for your appointment. As there is no waiting area, clients are asked not to arrive early to avoid overlap with other patients.

• Generous doses of botulinum toxin are administered to minimise the likelihood of requiring a top-up.
• Clients must notify within 7–10 days of treatment if a top-up is required. Top-ups cannot be carried out after 2.5 weeks.
• A £25 fee applies if a top-up is administered during this period.
• A complimentary 2-week review is included to assess results and minor asymmetry. Small adjustments may be provided free of charge if clinically appropriate.

I understand that life happens — genuine emergencies will be considered on a case-by-case basis at my discretion. Supporting evidence may be requested if necessary.

By booking an appointment, clients agree to these terms and conditions. These policies ensure fairness, uphold safety standards, and protect the sustainability of a nurse-led medical aesthetics clinic.

For queries or booking amendments, please contact SavaSana Nurse-Led Aesthetics directly.

💛 Thank you for your understanding and support — Nurse Emma