At SavaSana Nurse-Led Aesthetics, I am committed to delivering safe, evidence-based medical treatments in a professional and welcoming environment.
To ensure fairness, clinical safety, and smooth operation of the clinic, the following terms and conditions apply.

• A 50% deposit is required at the time of booking to secure your appointment.
• Deposits are non-refundable and contribute towards the cost of your prescription-only products and clinical preparation.
• I personally pay for each prescription and order medical-grade products using funds from previous treatments — last-minute cancellations directly impact the clinic’s ability to operate safely and sustainably.
• Deposits must be paid within 24 hours of booking. Appointments without a deposit will be automatically cancelled.

• Clients may reschedule once only, provided 5 working days’ notice is given.
• Any additional reschedules will be considered a cancellation and charged according to the clinic’s policy.

More than 5 working days’ notice:

• No additional payment required (deposit remains non-refundable).

Within 5 days:

• Loss of deposit (50% of treatment cost).

Within 72 hours:

• Loss of deposit plus 50% of the remaining treatment balance.

Within 48 hours:

• 75% of the total treatment cost is payable.

Within 24 hours or a no-show:

• 100% of the total treatment cost will be charged to the card on file.

Payment details are stored securely and may be charged automatically in line with this policy.

• For health and safety reasons, children under 16 cannot attend appointments.
• Please arrive on time. As there is no waiting area, clients are asked not to arrive early to avoid overlap with other patients.
• Late arrival by more than 10 minutes may result in the appointment being cancelled and charges applied as per the cancellation policy.

• I administer clinically appropriate doses to minimise the need for a top-up.
• Clients must notify me within 7–10 days if they believe a top-up is required.
• Top-ups cannot be provided after 2.5 weeks, as results will no longer be predictable.
• A £25 fee applies for top-ups when additional product is used.
• A 2-week review is included to assess results and minor asymmetry.

I understand that genuine emergencies can occur.
Exceptional circumstances may be considered at my discretion, and supporting evidence may be requested.

• Treatment changes must be requested no later than 72 hours before your appointment to allow for correct prescribing, ordering, and preparation of products.
• Prescription-only treatments require a clinical assessment; therefore, changing these may require a separate appointment.

If you decide not to have your originally booked treatment on the day — for example, you booked a facial, dermaplaning, microneedling and toxin but decide to downgrade to toxin only — the full price of the originally booked treatment remains payable.

This is because:

• medical products, serums, and consumables will already have been purchased and prepared,
• the appointment time has been fully allocated to your booked treatment,
• the clinic cannot fill or replace the lost treatment time at short notice.

Upgrades to higher-priced treatments may be available if time allows, with the additional balance payable on the day.

By booking an appointment with SavaSana Nurse-Led Aesthetics, clients agree to these Terms & Conditions.
These policies uphold fairness, clinical safety, and the sustainability of a nurse-led medical aesthetics clinic.

For queries or booking amendments, please contact the clinic directly.

💛 Thank you for your understanding and continued support.
Nurse Emma
SavaSana Nurse-Led Aesthetics